At Pink-bd Courier, we are committed to ensuring the satisfaction of our customers. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed. 1. Eligibility for Refund • Refunds are processed based on the service type and the circumstances of the refund request. • Refunds for services are typically only provided in cases of service failure or error on the part of Pink-bd Courier. 2. Conditions for Returns • Returns are applicable in cases where a package is undeliverable, refused by the recipient, or if the sender requests a return. • Additional charges may apply for return services. 3. Processing of Refunds • Eligible refunds will be processed to the original method of payment within 5-10 business days. • Refunds are issued minus any applicable fees, such as handling or restocking fees. 4. Limitation of Liability • Pink-bd Couriers liability for refunds and returns is limited to the cost of shipping. • No refunds will be issued for indirect losses or damages. 5. Non-Refundable Services Certain services may be non-refundable as per our service agreement and terms and conditions. 6. Cancellation and Modification Refunds due to cancellation or modification of services are subject to our Cancellation Policy. 7. Claims for Lost or Damaged Items Claims for lost or damaged items must be filed according to our Claims Policy and within the specified time frame. 8. Changes to the Policy Pink-bd Courier reserves the right to modify this Refund and Returns Policy at any time. 9. Contact Us For more information or if you have any questions regarding this policy, please contact us at Phone: +8801851142433 Email: contactpinkbd@gmail.com